Refund Policy & Money-Back Guarantee
At HostPlan, customer satisfaction is our highest priority. We want you to experience our fast cloud hosting platform with complete confidence.
30-Day Money-Back Guarantee
We offer a hassle-free 30-Day Money-Back Guarantee on all eligible new Shared Web Hosting, WordPress Hosting, and Reseller Hosting plans. If you are not completely satisfied with our hosting service within the first 30 days of initial purchase, you may request a full refund of your hosting plan fees.
Non-Refundable Services
Please note that certain third-party and non-recoverable operational costs are non-refundable:
- Domain Name Registrations, Renewals, and Transfers (as registry ICANN fees are paid immediately upon registration).
- Dedicated Server activations and custom setup fees.
- SSL Certificates once issued by the Certificate Authority.
- Software licenses (e.g. cPanel, CloudLinux, LiteSpeed, Softaculous licenses).
How to Request a Refund
To request a refund under our guarantee, simply contact our billing team with your Order Number. Refunds are typically processed within 3-5 business days back to your original payment method (bKash, Nagad, Rocket, or Bank transfer).